What happened?

I love ulta! The reason for the three stars is the app. It took my rewards off the app, so then when I try to add it back on it tells me that the rewards number is already in use. Well of course it is, its mine! I wouldnt be upset about it if I wasnt a platinum member, and Im about halfway there to being a platinum member for next year... Please fix this! Ill rewrite the review and put 5 stars!

Brooky!!! about Ulta Beauty: Makeup & Skincare